ATCM Complaints Policy
ATCM and its members welcome constructive feedback on all aspects of professional conduct, governance, operations, procedures, and service delivery.
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Professional Conduct Complaints: Concerns relating to the conduct or practice of individual ATCM members are addressed through the ATCM Professional Complaints Procedure, available on the right-hand side of this page.
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Corporate Complaints: Complaints submitted by organisations, corporate entities, or institutional stakeholders regarding ATCM’s governance, operations, procedures, or service delivery are managed under the ATCM Corporate Complaints Policy. A Corporate Complaints Quick Guide is also accessible on the right-hand side of this page.
ATCM is committed to ensuring that all complaints are handled fairly, impartially, and in full compliance with UK legislation, recognised standards for professional bodies, and the principles of natural justice.